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Expert InsightsAI Training Effectiveness: What Sits Between AI Literacy and AI Adoption
Key Takeaways: AI literacy is only the starting point: knowing what AI tools can do does not mean employees will use them consistently in their work. AI learnability bridges training and adoption: employees need to test AI on real tasks, evaluate the output, retry when it fails, and adapt as the tools change. Training effectiveness goes beyond completion: active usage, task-level application, repeated attempts, and workflow changes reveal what happens after the training ends. Manager support can reinforce adoption: employees are more likely to sustain AI use when their managers support experimentation and help connect it to everyday work.
Expert InsightsIs Your Microsoft 365 Investment Delivering What You Expected?
Over 30 Years ago when Suzanne started delivering her Excel Courses using Excel 4.0 users would book a course – often for 2 days and the Course Profile was packed with information. Looking back, I’m still not quite sure how delegates managed to absorb all that information in 2 days, that’s if they did! Certainly in todays world of training Companies want Bite Sized Learning Sessions or Sessions designed around a specific project, business challenge or immediate need.
Expert InsightsTechnology Shift and AI Adoption in the Workplace
A throwback to the early 1980’s, and manual typewriters were still being used in the Workplace. Carbon copies and NCR paper evolved before Photocopiers did! The undo button was a bottle of Tippex! Now in 2026 we have fast processors in our computers, we have thousands of different software packages available to us and dependant on when the company was formed, many thousands of documents because users are not sure about keep, archive or delete!
Expert InsightsAI will not replace great salespeople. It will expose generic sales training.
Most sales training is built on the assumption that if everyone follows the same process, uses the same script and applies the same techniques, results will improve. Despite billions spent globally on sales enablement, many organisations still struggle with inconsistent performance, low conversion rates, poor prospecting discipline, weak client engagement and sales teams that fail to sustain momentum.
Expert InsightsTraining Doesn't Create Performance. Applied Competence Does.
Every year, employees attend workshops, complete programmes, receive certificates and return to work with good intentions. Then the real workplace takes over.
Expert InsightsWhy Project Management Training Doesn't Work for Everyone – and What We Can Do Differently
I've spent a lot of time in training rooms over the years, particularly during my career in asset management across Europe and the US, and one thing has become very clear to me: people simply don't all learn in the same way. It sounds obvious when you say it, but I still think it's something we can easily forget when designing and delivering professional training.
Expert InsightsIt's Not Random Which One Trips You Up
Here's the part I find most interesting after years of using this with clients: which of the five you find hardest usually isn't random. It tends to track with how you're naturally wired.
Expert InsightsYour AI Policy May Be Working. Your People May Not Be.
Many financial services firms have moved quickly to establish AI policies, governance frameworks and approval processes. That's necessary. But it doesn't answer a more difficult question:
Expert InsightsThe Eight Behavioural Risks of AI
Artificial intelligence is developing at remarkable speed. Organisations are investing heavily in new tools, employees are finding new ways to use them, and regulators are increasingly focused on ensuring that AI is deployed responsibly.
Expert InsightsWhy 20‑ and 30‑Somethings Need Menopause Support at Work
Menopause is too often treated as something that only happens later in life. That’s a dangerous myth. Perimenopause, early menopause, surgical menopause, medically induced menopause and premature ovarian insufficiency (POI) can begin in your 20s, 30s or 40s, and transgender men and non‑binary people who have ovaries can also experience these transitions. If employers don’t normalise conversations now, younger, transgender and non‑binary colleagues suffer in silence, careers stall, and organisations lose talent and productivity.
Expert InsightsTrusted Advisor, a key competence of a salesperson
What does it take to be recognized by customers as TRUSTED ADVISOR? Interpersonal and soft skills determine whether we succeed in our role as Sales Representative or Key Account Manager. In the past, knowledge was a USP and differentiator. AI has eroded and will further diminish the value of specific knowledge. In this VUCA world, salespeople make the difference rather than the products or services sold. Selling is increasingly about influencing, encouraging, helping, challenging, consulting, and accompanying the customer along the entire selling cycle and beyond.
Expert InsightsWhat makes a top performer in Sales
Why are some people in sales and business development more successful than others? In most industries, being successful in B2B sales has shifted from selling a great product or service to much more complex solutions. What matters, is not only WHAT YOU SELL, increasingly important is HOW YOU SELL. Selling is not an art, nor a talent, it is competence. Assessments have revealed that top performing salespeople share 6 characteristics and skills, independent of the industry they serve and the kind of product or service they sell.
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