The Forum default trainer
Trainer for The Forum
About this trainer
The Forum is a pioneer in customer operations training, focusing on innovation and best practices across contact centers, digital, field, back office, and retail services. Established in 2000, it serves as a trusted hub for professionals to learn, share, and network. Offering both virtual and in-person learning through its Learning Academy, the Forum provides flexible, on-demand modules, professional accreditation, and benchmarking standards. Additionally, it offers bespoke consultancy services to tailor solutions for organizational challenges, emphasizing best practice and continuous improvement in customer operations.
- Experience
- 26 years
- Delivers in
- USA (West Coast)USA (East Coast)USA (Other)AsiaEuropeAustralasiaIndiaUKUAECanada
- Customisation
- Off the shelfSome tailoringFull course design
Subjects
Management (15)
Process OptimizationInventory ControlLean Six SigmaContinuous ImprovementProject ManagementQuality ManagementFacilitiesTradeSupply Chain ManagementLeadership StylesConflict ResolutionCoaching and Mentoring
Show all 15 Management subjects
Team Building and CollaborationEmotional IntelligenceDecision-Making and Problem-Solving
Sales (6)
Customer Service and SupportCustomer Data ManagementCRM Strategy and PlanningCRM Software ImplementationSales Pipeline ManagementSales Analytics and Reporting
Communication and Professional Development (1)
General Communication and Professional Development
training from £500