The Forum

The Forum is a pioneer in customer operations training, focusing on innovation and best practices across contact centers, digital, field, back office, and retail services. Established in 2000, it serves as a trusted hub for professionals to learn, share, and network. Offering both virtual and in-person learning through its Learning Academy, the Forum provides flexible, on-demand modules, professional accreditation, and benchmarking standards. Additionally, it offers bespoke consultancy services to tailor solutions for organizational challenges, emphasizing best practice and continuous improvement in customer operations.

11 to 50

More than a week

Less than one day

Less than a week

One day

Bespoke, as required

Specific scheduled dates

Specific dates on a repeating basis

Full course design

Some tailoring

Off the shelf

Virtual - On-demand learning

Hybrid / blended

Virtual Instructor-Led Training (VILT)

In Person

Any group size

Intern

Executive

Junior

Analyst

Associate

Director

Partner

Manager

Non Financial Manager

Graduate

Board level - C-suite

USA (West Coast)

USA (East Coast)

USA (Other)

Asia

Europe

Australasia

India

Canada

The Forum default trainer

Continuous Improvement

Leadership Styles

Trade

Customer Service and Support

Customer Data Management

CRM Strategy and Planning

Conflict Resolution for Management

CRM Software Implementation

Coaching and Mentoring

Team Building and Collaboration

Supply Chain Management

Sales Pipeline Management

Sales Analytics and Reporting

Quality Management

Project Management

Process Optimization

Emotional Intelligence

Inventory Control

Facilities

Decision Making and Problem Solving

General Communication and Professional Development

Lean Six Sigma