Training Provider Blog 

I bet you didn’t sign up to be the office parent… …and if you feel that’s exactly what you’ve become, you are not alone! From creating and managing policies and procedures, making sure every employee feels safe and hear, you’re not mediating stand-offs, decoding passive-aggressive emails and wondering whether people really are ‘fine’ as they say. 

It’s widely recognised that businesses with greater numbers of skilled staff have higher levels of innovation, productivity and profitability. But when considering the specific skills required to operate a successful business, many organisations focus on the hard skills required to make a product or deliver a service. They often neglect the soft skills that are a necessary complement to these hard skills. And do so at their peril.