Training Provider Blog 

We delivered a leadership programme recently for a healthcare organisation dealing with high turnover in its supervisory layer. When we asked managers what support they'd received when they were first promoted, the most common answer was: none. "I just watched how my manager did it and tried to copy that."

Sorry, I’m too busy, there is no time left in my diary for training! Does this resonate and sound familiar? In a few industries like MedTech and healthcare some job profiles need to be constantly available and on-call ready.

Customer-facing roles ask a lot of people. Not just in terms of knowledge or skill, but in how they show up - day after day, conversation after conversation. Handling questions, complaints, and emotions with care and professionalism isn’t always easy, especially in moments where others may be frustrated, upset, or not behaving at their best. Never is this more tricky than when the customer is a visitor and our team are custodians of historical items and records that can prove contentious or upsetting.

Finance professionals certainly know all about this issue, but business leaders and their teams need to understand it too. And those who build digital-twin business models for them should appreciate the big “answer” that a whole-business model can provide.

A fund management business faced collapse, after some years of successful and profitable growth. (These companies invest your cash in equities and bonds to grow your wealth, often through pensions or other investment products. They mostly sell those products through brokers or financial advisors).

If you think about how clients choose you, how people join your organisation or how you choose suppliers, very often your answer will include a healthy amount of trust.  In a digital age, building trust is becoming more challenging with the level of misinformation and misleading claims and content wherever you turn.