Samaritans Training and Engagement Programmes
About Samaritans Training and Engagement Programmes
Visit WebsiteWe are the leading suicide-prevention charity in the UK. Our incredible volunteers are there, day or night, providing free emotional support for anyone struggling to cope. Our services are not only for the moment of crisis. We are committed to taking action to prevent crisis, we do this by campaigning for better suicide prevention and giving people ways to cope and the skills to be there for others.
For over 70 years, we’ve been training our listening volunteers to provide vital emotional support. Our Samaritans Training and Engagement Programmes (STEP) draws on the expertise gained from our support services to provide training and learning options to organisations across all sectors. Last year, we delivered over 600 workplace training courses, giving more than 6,000 people the skills to support others at work and beyond.*
Prevention and early intervention are key to reducing suicide.
At Samaritans, we believe that everyone can learn the skills to have conversations that can change – and even save – lives. By teaching these vital skills in workplaces and giving more people tools they can use, they will be able to go on and recognise risk factors earlier and provide effective and safe interventions. Our workplace training is underpinned by Samaritans’ extensive research into the background factors and risks for suicide across demographics. It is also informed by the real-life experiences of the people who contact us for help. The core principles of emotional support on which our listening service is based – empathy, non–judgement and self–determination – are embedded throughout our learning content.
*This statistic is from 24/25 financial year.
- Location
- United Kingdom
- Daily rate
- Contact for pricing
- Number of employees
- Over 100
- Years trading
- 73
- Has own premises
- No
- Apprenticeships
- No
- Funded Courses
- No
Our Location
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What happens next:
Specialized Industries
- Financials
- Real Estate
- Consumer Discretionary
- Consumer Staples
- Industrials
- Basic Materials
- Energy
- Utilities
- Technology
- Telecommunications
- Manufacturing
- Legal
- Media
- Construction
- Quantity Surveying
- Healthcare
- Private Education
- Public Education
- DEI - diversity, equity and inclusion
- Museums & Collections
- Sports
Reviews
Conversations with Vulnerable People
05 Feb, 2026 • In Person
Rob was amazing, he explained everything exceptionally well and made sure everyone had a clear understanding of what was going on. I really enjoyed this course and feel like I definitely learnt a lot from it and overall it was a great use of my time and I couldn’t be more pleased with the new skills, knowledge and information I now have about having conversations with vulnerable people. The most valuable part of the training was knowledge and understanding of how to deal with vulnerable people and to protect our own mental health and deal with our own situations.
Managing Suicidal Conversations
03 Feb, 2026 • Virtual Instructor-Led Training (VILT)
The course was delivered in a very direct way, whilst ensuring the was relevant understanding as we progressed. It was very interesting and enlightening.
Conversations with Vulnerable People
02 Feb, 2026 • Virtual Instructor-Led Training (VILT)
I feel i have gained lot more confidence and will practice listening a lot more during vulnerable conversations Karen was very knowledgeable about her work and had a warm presence. The listening part of the course was most valuable. I feel like active listening can sometimes be a lot more difficult than we realise
Managing Suicidal Conversations
29 Jan, 2026 • In Person
Amazing and engaging session. Highly recommended for everyone regardless of their job, useful for daily life.
Conversations with Vulnerable People
28 Jan, 2026 • Virtual Instructor-Led Training (VILT)
Really good course, well delivered, well explained and good options to work in groups to put skills into practice, whilst offering options to practice those skills in ways that are relevant and helpful to us individually.
Conversations with Vulnerable People
16 Jan, 2026 • Virtual Instructor-Led Training (VILT)
Fantastic course. David delivered is very well. I will absolutely recommend this to others. Thank you. Brilliant course!!!
Listening Skills
15 Jan, 2026 • Virtual Instructor-Led Training (VILT)
course was amazing, lots of skills that I have learnt about listening and supporting to different kinds of people. Chris was amazing, super funny and incredible to listen to, one of the best training's I have been to
Skills Practice Workshops
20 Mar, 2025 • Virtual Instructor-Led Training (VILT)
I found the course extremely beneficial to my every day mental health as it has given me the permission to take a step back and talk about how calls may have affected me. Similarly, I am now more aware of the signs in my colleagues when they have been affected and can offer support.
Managing Suicidal Conversations
05 Feb, 2025 • In Person
Our trainer was an exceptional facilitator. Very engaging and was able to create balance of talking about a very serious topic, while checking in with everyone and keeping the atmosphere as light as possible. They provided case studies and allowed us to demonstrate the knowledge we already knew around the topic so we could build upon that. The trainer was passionate and had a wealth of experience to share.