Practical CSM

Practical CSM offers specialized certification and training programs in Customer Success Management, tailored to meet the needs of both individuals and teams. The company provides in-depth learning experiences through its Certified CSM Professional and CSM Essentials programs. These programs offer comprehensive training with modules, tests, and professional exams, culminating in multiple certification levels. These are particularly designed for current and aspiring Customer Success Managers. The training is delivered via high-quality online platforms and includes both live workshops and on-demand resources. Founded by Rick Adams, a veteran in the IT industry, the company emphasizes providing standardized, evidence-based competency development that aligns with industry trends. Their approach focuses on team cohesiveness, rapid onboarding processes, and continuous professional development.