Training Provider Blog 

High turnover is one of the most costly and disruptive challenges in call centres. In the UK, contact centre attrition is often around a quarter of the workforce annually, well above the national average. Each departure can cost thousands in recruitment, training, lost productivity, and customer dissatisfaction. For managers and HR, reducing churn is less about quick fixes and more about redesigning the employee experience from hiring through progression. 

The Missing Foundations of Growth: Why Strengths Matter More Than We Think.  Organisations expect their people to develop, grow, adapt and perform but beyond training courses, we rarely give them the tools to do so.  To really help people thrive, we need to offer support for their mindset, nervous system and beliefs and one step towards this is understanding their strengths. 

There is a Growing Problem in the Pharmaceutical Industry… and it is not What Most People Think When people think about the pharmaceutical industry, they usually think about science, medicine, research, laboratories, or regulation. Very few people immediately think about people. But interestingly, one of the biggest challenges many pharmaceutical companies are facing right now has very little to do with science itself.

Over 30 years of working with leaders across diverse industries, I have found that many of the challenges leaders face are universal in nature and cut across industries. This, however, does not mean there are no people challenges unique to certain sectors. In my experience working within both pharmaceutical and diagnostic environments, I have consistently observed a set of leadership and cultural tensions that, if left unaddressed, limit performance and threaten sustainable success.

Most people want to do well. They want to grow, contribute, feel proud of their work, and feel like they’re moving forward. But the truth is, people can only thrive when the foundations underneath them are solid and this is the part organisations often miss.

I have been an IFRS trainer and consultant for 20 years. From my experience, I can say that the only thing constant about IFRS reporting is change. Whether you work in finance, accounting or audit, here are my three key IFRS updates for 2026.