Training Provider Blog 

Working in a call centre is not for the faint hearted. The environment can be stressful and challenging. Customers don’t call to pass the time of day or enquire about your health, they call because something is not working the way it should work which can be having a huge impact on their business, increasing urgency and most likely elevating the calmest demeanour.

Poor writing isn’t just annoying; it’s expensive. Studies show subpar writing drains U.S. businesses of more than a trillion dollars every year. That’s time wasted, projects stalled, and customers lost.

Keeping the right people on staff is far cheaper than constantly recruiting, onboarding and retraining.

Having spent over 30 years delivering training across sectors, I have learned that when it comes to technical content, especially accounting and reporting, clarity, practicality and relevance matter far more than slick slides. That is why I am impressed by how Square Mile Global Consulting approach things.

I like providers that create real movement in people, not just hand out certificates. FIRST is one of those.

As we all know, we do not live in a perfect world. The preparation of financial information in IFRS requires use of judgements and estimates about future conditions which are uncertain.