Course content
2 sections · 1 modules
Session 1: Self assessment • Reporting the individual preparation work followed by a group work to identify the current practices and possible weaknesses in dealing with clients • This is a necessary starting point Session 2: Time Awareness & Prioritisation • Key principles of self-organisation • Mindset and attitude • Dealing with the stress • The Seven Habits of Highly Effective People • Exercise: how to implement this Session 3: Time management • Prioritisation and smart goals • Dealing with time wasters • Time management techniques • Eisenhower Matrix, • “Pomodoro” technique, • Time blocking, • “Eat that Frog” • GTD, Getting Things Done • Group work: What is the right one for me
Outline afternoon
Session 4: Efficient management of the other stakeholders • “My” business world • Organising the time with clients and other stakeholders • Principles of delegation • How to supervise Session 5: Improving the communication • Communication: a review • Adapting to the others • Avoiding conflicts • Exercice Session 6: Coaching colleagues and clients • When is it needed • The GROW technique • Giving feed-back • Group work: working on a case Future pacing Action planning