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59 posts
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Expert InsightsPlay with Reality: Personally and in the Organization
“The real problem is not the problem. The problem is the way we perceive the problem.” Want to play a cool game? There is a special prize waiting for every winner. Here are the instructions: Attached is a list of situations from the workplace. If you have never experienced even one of these situations, you win the grand prize!
Expert InsightsThe Playful Organizational Operating System: How to Move from I HAVE TO to I WANT TO
We tend to say these things at work, especially under pressure. They sound like the slogans of serious and committed professionals. But more often than not, they are a symptom. They signal that we are running an old version of "work": one that produces compliance, but quietly drains engagement, meaning, and the kind of performance that we really looking for.
Expert InsightsWhy Senior Leaders Need More Than Training
Senior leaders are navigating environments defined by volatility, complexity and constant change. Yet while the expectations placed on them grow, the support offered often remains stuck in an outdated model – ‘leadership training’ that repeats what leaders already know, without helping them grow the human capabilities needed to apply it.
Expert InsightsThe Hidden Human Barriers to High-Performing Teams
Senior leaders everywhere want high-performing teams. They invest in strategy, structure and systems to support them. Yet many teams still underperform, stall under pressure, or never quite reach their potential. The reason is rarely capability. It is almost always something more human.
Expert InsightsStrong Teams: Why Clear Writing Shapes Retention
Keeping the right people on staff is far cheaper than constantly recruiting, onboarding and retraining.
Expert InsightsThe Hidden Costs of Poor Writing in the Workplace
Poor writing isn’t just annoying; it’s expensive. Studies show subpar writing drains U.S. businesses of more than a trillion dollars every year. That’s time wasted, projects stalled, and customers lost.
Expert InsightsWorking in a Call Centre is not for the Faint-Hearted
Working in a call centre is not for the faint hearted. The environment can be stressful and challenging. Customers don’t call to pass the time of day or enquire about your health, they call because something is not working the way it should work which can be having a huge impact on their business, increasing urgency and most likely elevating the calmest demeanour.
Expert InsightsThe Hidden Demands of Call Centre Leadership
Call centre leadership asks more of managers than most people realise. The role demands constant balancing: Of KPIs, customer expectations, systems challenges, hybrid working, and a team of agents who each bring different levels of confidence, emotional resilience, and communication skills to the table.
Expert InsightsThe Missing Curriculum
Traditional education prepared us to analyse, debate, and present—but not to express vulnerability, acknowledge our human needs, or create genuine understanding. We graduated with impressive technical skills but were left to figure out the most fundamental aspect of collaboration: honest, effective communication.
Expert InsightsWriting for Impact: How Business Writing Skills Drive Productivity & Engagement
After more than two decades of teaching writing across classrooms, workshops, and seminars, I’ve seen one truth hold steady: clear writing drives better results.
Expert InsightsFrom 1 to 400K - Building the World’s Leading Learning & Development Community
This is my journey as the Founder of the Learning & Development Professionals Club. Starting something from scratch is often daunting, especially when the dream is big - To create a global community in the ever-evolving field of Learning & Development (L&D).
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