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Guides, tips, and platform updates - sharper choices, better partners, fewer dead ends.
55 posts
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Guides & How-tosThe magic of decluttering your files
For over 30 years we have been saving files in shared drives on networks, and more recently many people have moved to cloud filing. Although cloud filing is different technology for some reason, it is being treated the same. Who doesn’t love to create a little yellow folder!
Guides & How-tosHandling Tricky Emotions
Customer-facing roles ask a lot of people. Not just in terms of knowledge or skill, but in how they show up - day after day, conversation after conversation. Handling questions, complaints, and emotions with care and professionalism isn’t always easy, especially in moments where others may be frustrated, upset, or not behaving at their best. Never is this more tricky than when the customer is a visitor and our team are custodians of historical items and records that can prove contentious or upsetting.
Guides & How-tosHow can essential training programs be effectively carried out for employees who are facing a continuously high workload and must grant constant availability and on-call readiness?
Sorry, I’m too busy, there is no time left in my diary for training! Does this resonate and sound familiar? In a few industries like MedTech and healthcare some job profiles need to be constantly available and on-call ready.
Guides & How-tosNo Big Rubber Shoes: A Jaded Practitioner's Guide to Building on Jube
I am Richard, the developer of Jube, which is open-source software for real-time Anti Money Laundering and Fraud Detection. I like value chains [a lot] for the distribution of Jube, which means that I spend my time slinging code or scaffolding infrastructure, while working with System Integrators (SIs) to hold out value propositions to their clients, with whom they have deep trusted relationships.
Guides & How-tosHow to enhance your firm’s compliance training during regulatory change
From the Consumer Duty to the more recent focus on Non-Financial Misconduct (NFM), firms are increasingly facing cultural, behavioural and governance-driven expectations, presenting both risks and opportunities.
Guides & How-tosBuilding Effective Skills Development in Business Through Education Aligned Learning, Modern Leadership, and Managerial Excellence
Building Effective Skills Development in Business Through Education Aligned Learning, Modern Leadership, and Managerial Excellence
Guides & How-tosCan You Prove Your Training Is Working?
Somewhere in your organisation right now, someone has approved a budget for management training. Maybe it was you. The programme looks good on paper, the facilitators are credible, and the feedback forms at the end of the sessions will almost certainly come back positive. People tend to enjoy training days. Free lunch, time away from the desk, a speaker who tells them things they half-knew but hadn't articulated.
Guides & How-tosPayroll Compliance in 2026: Three Areas Where Teams Still Get Caught Out
Payroll rarely goes wrong with a bang. It usually slips quietly. A deadline gets missed because approvals come in late. A pay element is added but nobody checks the knock-on effect. Holiday pay is calculated the way it always has been, until one employee queries it and suddenly it becomes a bigger issue.
Guides & How-tosBeyond Data Entry: Designing Training for the Modern Bookkeeping Professional
Designing training for the modern bookkeeping professional requires a departure from traditional academic models
Guides & How-tosAccuracy as a Metric: How to Measure and Prove the Value of Bookkeeping Training
Accuracy as a Metric: How to Measure and Prove the Value of Bookkeeping Training
Guides & How-tosThe High Cost of Chaos: Building the Business Case for Bookkeeping Training
In the corporate world, the bookkeeping function is frequently undervalued, yet its absence—or incompetence—carries a staggering price tag.
Guides & How-tosState-of-the-Art Bookkeeping: An Introduction to Modern Training Standards
In the contemporary business landscape, the traditional image of the bookkeeper—an individual tasked with the manual entry of paper receipts into a leather-bound ledger—has become a historical artefact. The rapid acceleration of digital transformation has repositioned the bookkeeping function from a back-office administrative cost to a central pillar of enterprise data integrity.
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