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OtherStrong Teams: Why Clear Writing Shapes Retention
Keeping the right people on staff is far cheaper than constantly recruiting, onboarding and retraining.
OtherThe Hidden Costs of Poor Writing in the Workplace
Poor writing isn’t just annoying; it’s expensive. Studies show subpar writing drains U.S. businesses of more than a trillion dollars every year. That’s time wasted, projects stalled, and customers lost.
Subject BlogThe Biggest Challenges in Banking Today: Regulation, Risk, Technology & Cybersecurity title
The banking industry today faces a gauntlet of challenges that are testing even the most established institutions. Rapid technological change, ever-thickening rulebooks, evolving risks, and relentless cyber threats form a formidable mix of pressures. In this third part of our series, we examine the biggest challenges in banking right now – focusing on four key areas: regulation, risk management, technology disruption, and cybersecurity. Understanding these challenges is the first step in developing strategies (including training strategies) to overcome them.
Subject BlogMeasuring Impact: How to Track and Prove the Value of Banking Training Programs
In an era of tight budgets and accountable spending, Learning & Development (L&D) professionals in banking face a familiar, yet pressing, question: “How do we know our training is working?” Whether you’ve rolled out a new compliance training across the bank or sent teams to an advanced fintech workshop, stakeholders – from the CEO to the Head of HR – will want to see evidence of impact. This final part of our series focuses on measuring the impact and ROI of banking training programs. We’ll explore effective ways to track outcomes, demonstrate value, and ultimately prove that investing in people truly pays off (in both qualitative and quantitative ways).
Subject BlogBuilding Banking Talent: Essential Skills L&D Teams Must Develop for the Future of Financial Services title
A bank is only as good as its people. In a time of fast-changing technology, evolving regulations, and intense competition, the talent within banking will determine which institutions lead and which lag.
Subject BlogInside the Banking System: How Banks Drive Economic Growth, Stability & Trust title
Banks are often likened to the heart of an economy, pumping money through the system to keep it healthy. But how exactly do banks accomplish this? In this article, we step inside the banking system to look at the pivotal roles banks play in driving economic growth, maintaining financial stability, and fostering public trust. Understanding these roles sheds light on why well-functioning banks are so vital to both prosperous economies and stable societies.
Subject BlogBanking 101: What Modern Banking Is — And Why It Matters More Than Ever title
Modern banking is everywhere in our lives: from the salary deposited into your account to the contactless payment for your morning coffee. But what exactly is banking in today’s world, and why is it more crucial than ever? Banking isn’t just about vaults and tellers; it’s a dynamic system that has evolved dramatically over the past decades. In this introductory guide, we’ll break down what modern banking entails and explore why it underpins the economy and society more than at any time in history.
Platform NewsTeaching customer-facing teams to use ChatGPT and Copilot safely
AI (like Microsoft Copilot or ChatGPT Enterprise) is a writing and thinking partner. Treat it like a junior colleague: give it context, ask clearly, and check its work.
OtherWorking in a Call Centre is not for the Faint-Hearted
Working in a call centre is not for the faint hearted. The environment can be stressful and challenging. Customers don’t call to pass the time of day or enquire about your health, they call because something is not working the way it should work which can be having a huge impact on their business, increasing urgency and most likely elevating the calmest demeanour.
OtherThe Hidden Demands of Call Centre Leadership
Call centre leadership asks more of managers than most people realise. The role demands constant balancing: Of KPIs, customer expectations, systems challenges, hybrid working, and a team of agents who each bring different levels of confidence, emotional resilience, and communication skills to the table.
Subject BlogHow to Track and Prove the Value of Accounting Training
Training your accounting team is an investment—but how do you know if it’s paying off? In the world of finance, we’re accustomed to measuring ROI on projects and investments. Yet when it comes to training and development, many firms fall back on guesswork or gut feel. This needs to change. In this article, we’ll explore practical steps to track and prove the value of accounting training initiatives. Whether you’ve rolled out a new IFRS workshop or a software skills course, these strategies will help you demonstrate impact in concrete terms. After all, if you can show that training improves the bottom line (or key metrics), it’s easier to secure buy-in and budget for future L&D efforts.
Subject BlogBuilding Future-Ready Accountants: Best Practices for L&D Teams
In an age of AI, fast-changing regulations, and global competition, what does it mean to be a “future-ready” accountant? Simply put, it’s an accountant equipped not just with today’s skills, but tomorrow’s. For Learning and Development (L&D) teams, the challenge is designing programs that cultivate these forward-looking capabilities in finance staff. This blog explores best practices to prepare accountants for the future, from identifying critical skills to modern training methods. Whether you’re an L&D professional, a finance leader, or a training provider, these strategies will help ensure your accountants don’t just keep up—they lead the way.
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