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OtherSetting People Up for Success (and What Happens When We Don’t)
Most people want to do well. They want to grow, contribute, feel proud of their work, and feel like they’re moving forward. But the truth is, people can only thrive when the foundations underneath them are solid and this is the part organisations often miss.
OtherPrecision, Pressure, and People: Leadership in Pharma
Over 30 years of working with leaders across diverse industries, I have found that many of the challenges leaders face are universal in nature and cut across industries. This, however, does not mean there are no people challenges unique to certain sectors. In my experience working within both pharmaceutical and diagnostic environments, I have consistently observed a set of leadership and cultural tensions that, if left unaddressed, limit performance and threaten sustainable success.
OtherThe Talent Crisis in the Pharmaceutical Industry
There is a Growing Problem in the Pharmaceutical Industry… and it is not What Most People Think When people think about the pharmaceutical industry, they usually think about science, medicine, research, laboratories, or regulation. Very few people immediately think about people. But interestingly, one of the biggest challenges many pharmaceutical companies are facing right now has very little to do with science itself.
OtherThe Missing Foundations of Growth: Why Strengths Matter More Than We Think.
The Missing Foundations of Growth: Why Strengths Matter More Than We Think. Organisations expect their people to develop, grow, adapt and perform but beyond training courses, we rarely give them the tools to do so. To really help people thrive, we need to offer support for their mindset, nervous system and beliefs and one step towards this is understanding their strengths.
OtherReducing Call Centre Agent Turnover: A Practical Guide for Managers and HR
High turnover is one of the most costly and disruptive challenges in call centres. In the UK, contact centre attrition is often around a quarter of the workforce annually, well above the national average. Each departure can cost thousands in recruitment, training, lost productivity, and customer dissatisfaction. For managers and HR, reducing churn is less about quick fixes and more about redesigning the employee experience from hiring through progression.
OtherThe Communication Context Gap: Why Gen Z Struggle to Communicate and How to Help them Thrive
A few years ago, I was asked to train a group of PhD hires at an investment bank. We had three whole days to explore communication, impact and personal brand. The training manager scheduled a call a week or so before the programme and explained that one particular participant (let’s call him Eric) was really struggling with communication. Eric was technically brilliant, however his team had flagged his communication skills as a real area for development.
OtherWhat performing comedy taught me about creating psychological safety in the training room.
I have been both delivering corporate training and performing comedy for over 20 years – and in some ways these two parallel careers have little in common. For example I’ve never opened a comedy gig by sharing my learning objectives for the session. I’ve also never told a joke about my mother-in-law in a leadership workshop. Actually, come to think of it, I might have done... Most of the time though, what you say in comedy is not appropriate for training and vice versa.
OtherThe magic of decluttering your files
For over 30 years we have been saving files in shared drives on networks, and more recently many people have moved to cloud filing. Although cloud filing is different technology for some reason, it is being treated the same. Who doesn’t love to create a little yellow folder!
OtherExcel is fantastic but are you relying on Excel too much and have you adopted to new technology?
Excel had its 40th birthday last year. It is the most used software (outside of Outlook) and some teams live in Excel day in day out. In fact looking up the statistics Microsoft say there are over a billion users of Excel. I have personally been delivering Excel training for over 30 years and seen it change from Excel 4 – single sheet files to its current form.
OtherMenopause, Wellbeing and the Hidden Risks Shaping Your Workforce: Why every business can’t Ignore This conversation
In high‑pressure, male‑dominated environments conversations about wellbeing often focus on safety, fatigue and operational risk. But there’s a quieter, often overlooked factor influencing performance, retention and team dynamics, Menopause and Midlife Wellbeing. For many organisations, this isn’t yet seen as a business issue…..but it is one. Although many have yet to address this as a business issue, its impact is evident across sites and project teams.
OtherHumanising your leadership approach in a digital world.
With the new gold rush toward AI are you chasing the gold or selling the shovels? History tells us the shovel sellers did a brilliant piece of rock solid (pardon the pun) business, while a handful of gold prospectors hit the big time, while most gold prospectors were left broke and disillusioned.
OtherLeading with trust in a digital world
If you think about how clients choose you, how people join your organisation or how you choose suppliers, very often your answer will include a healthy amount of trust. In a digital age, building trust is becoming more challenging with the level of misinformation and misleading claims and content wherever you turn.
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