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OtherDon’t train harder, train smarter title
How can essential soft skills be trained effectively for employees who are facing a continuously high workload and time constraints? “Sorry, I’m too busy, there is no time left in my diary for training!” Does this resonate and sound familiar? In more and more companies across different industries employees need to be constantly available, on the job and even on-call ready. The high workload and performance pressure does not allow much off-the-job time. Therefore lots of companies have started to significantly squeeze the time budget that is allocated to employees’ training and continuous education.
OtherTrusted Advisor, a key competence of a salesperson title
What does it take to be recognized by customers as TRUSTED ADVISOR? Interpersonal and soft skills determine whether we succeed in our role as Sales Representative or Key Account Manager. In the past, knowledge was a USP and differentiator. AI has eroded and will further diminish the value of specific knowledge. In this VUCA world, salespeople make the difference rather than the products or services sold. Selling is increasingly about influencing, encouraging, helping, challenging, consulting, and accompanying the customer along the entire selling cycle and beyond.
OtherWhat makes a top performer in Sales title
Why are some people in sales and business development more successful than others? In most industries, being successful in B2B sales has shifted from selling a great product or service to much more complex solutions. What matters, is not only WHAT YOU SELL, increasingly important is HOW YOU SELL. Selling is not an art, nor a talent, it is competence. Assessments have revealed that top performing salespeople share 6 characteristics and skills, independent of the industry they serve and the kind of product or service they sell.
OtherCross-Cultural Engagement: It Matters Most in the Age of AI
AI is rapidly changing the work of negotiation. Zoom reports that 54% of employees want post-meeting summaries and action items, while only 39% receive them. The point is not that every negotiator is using automated transcripts yet; it is that AI is rapidly normalising the capture, compression and redistribution of commercial conversation. That makes cross-cultural judgement even more important, because what gets transcribed is not always what was meant, and what gets summarised is not always what mattered.
OtherAI Governance Cannot Be Left for only the Giants to Negotiate
Last year, I had the privilege of moderating a Council of Europe Hackathon on democracy: Outsmart Disinformation, Protect Free Speech. The event sat within the wider New Democratic Pact for Europe, a project concerned with revitalising democracy at a time of rising polarisation, declining trust, digital manipulation and democratic backsliding.
OtherThree IFRS Updates for Accounting, Audit and Finance Professionals
I have been an IFRS trainer and consultant for 20 years. From my experience, I can say that the only thing constant about IFRS reporting is change. Whether you work in finance, accounting or audit, here are my three key IFRS updates for 2026.
OtherSetting People Up for Success (and What Happens When We Don’t)
Most people want to do well. They want to grow, contribute, feel proud of their work, and feel like they’re moving forward. But the truth is, people can only thrive when the foundations underneath them are solid and this is the part organisations often miss.
OtherPrecision, Pressure, and People: Leadership in Pharma
Over 30 years of working with leaders across diverse industries, I have found that many of the challenges leaders face are universal in nature and cut across industries. This, however, does not mean there are no people challenges unique to certain sectors. In my experience working within both pharmaceutical and diagnostic environments, I have consistently observed a set of leadership and cultural tensions that, if left unaddressed, limit performance and threaten sustainable success.
OtherThe Talent Crisis in the Pharmaceutical Industry
There is a Growing Problem in the Pharmaceutical Industry… and it is not What Most People Think When people think about the pharmaceutical industry, they usually think about science, medicine, research, laboratories, or regulation. Very few people immediately think about people. But interestingly, one of the biggest challenges many pharmaceutical companies are facing right now has very little to do with science itself.
OtherThe Missing Foundations of Growth: Why Strengths Matter More Than We Think.
The Missing Foundations of Growth: Why Strengths Matter More Than We Think. Organisations expect their people to develop, grow, adapt and perform but beyond training courses, we rarely give them the tools to do so. To really help people thrive, we need to offer support for their mindset, nervous system and beliefs and one step towards this is understanding their strengths.
OtherReducing Call Centre Agent Turnover: A Practical Guide for Managers and HR
High turnover is one of the most costly and disruptive challenges in call centres. In the UK, contact centre attrition is often around a quarter of the workforce annually, well above the national average. Each departure can cost thousands in recruitment, training, lost productivity, and customer dissatisfaction. For managers and HR, reducing churn is less about quick fixes and more about redesigning the employee experience from hiring through progression.
OtherThe Communication Context Gap: Why Gen Z Struggle to Communicate and How to Help them Thrive
A few years ago, I was asked to train a group of PhD hires at an investment bank. We had three whole days to explore communication, impact and personal brand. The training manager scheduled a call a week or so before the programme and explained that one particular participant (let’s call him Eric) was really struggling with communication. Eric was technically brilliant, however his team had flagged his communication skills as a real area for development.
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