About Service Desk Institute

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The Service Desk Institute (SDI) is a leading organization in Iberoamerica specializing in the professionalization of technical support and IT service areas. Known for high-quality content, effective teaching methodologies, and practical IT service improvement topics, SDI provides a strong foundation for transforming IT support operations. SDI offers recognized certifications that demonstrate alignment with best practices, underscoring their reputation for excellence in training and support service professionalization.

Group size
1 - 30
Daily rate
£500
Number of employees
11 to 50
Years trading
26
Has own premises
No
Apprenticeships
No
Funded Courses
No

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Trainers

Service Desk Institute default trainer

26 years experience

The Service Desk Institute (SDI) is a leading organization in Iberoamerica specializing in the professionalization of technical support and IT service areas. Known for high-quality content, effective teaching methodologies, and practical IT service improvement topics, SDI provides a strong foundation for transforming IT support operations. SDI offers recognized certifications that demonstrate alignment with best practices, underscoring their reputation for excellence in training and support service professionalization.

Specialties:
Leadership StylesConflict ResolutionCoaching and MentoringTeam Building and CollaborationEmotional IntelligenceDecision-Making and Problem-SolvingGeneral Management+11 more

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