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Suzanne Shaw - Director of Training

Trainer for Kent Trainers

LinkedIn profile

About this trainer

What is my experience?

I have been fortunate enough to have worked across the globe, with over 20 years in senior management and training roles. Throughout this time, I have gained a wealth of experience working across a diverse range of teams, cultures, and industries.

My focus since then has been on developing and delivering bespoke Personal Development and Leadership training courses for a diverse range of customers, from SME’s to large corporations and the public sector.

Experience: 26 years

Languages: English

Delivers in: UKEurope

Customisation: Off the shelfSome tailoringFull course design

Subjects

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Health and Safety (1)

Occupational Health and Safety (OHS)

Leadership (32)

Relationship management Understanding Enterprise Transformational Leadership Servant Leadership Authentic Leadership Situational Leadership Ethical Leadership Adaptive Leadership Self-Awareness Self-Management Social Awareness Empathy

Show all 32 Leadership subjects

Human Resources (78)

Recruitment Strategies Selection Techniques Employer Branding Job Analysis and Design Onboarding and Orientation Diversity and Inclusion Training Needs Analysis Training Program Design Learning Management Systems Performance Evaluation Career Development Goal Setting and Performance Planning

Show all 78 Human Resources subjects

Performance Appraisal Methods Feedback and Coaching Performance Improvement Plans Reward and Recognition Performance Metrics and KPIs Salary Structure Design Variable Pay Systems Employee Benefits Programs Payroll Administration Incentive Plans Compensation Benchmarking Employment Law and Regulations Employee Engagement Grievance Handling Employee Wellness Work-Life Balance HR Metrics and Reporting Predictive Analytics Talent Analytics HR Technology and Systems Data Privacy and Security Data Collection and Analysis for HR Conflict Resolution for HR General Human Resources Cultural Competence Implicit Bias Understanding Diversity and Inclusion Unconscious Bias Gender Equality LGBTQ+ Inclusion Age Diversity Religious and Belief Inclusion Inclusive Leadership Race and Ethnicity Disability Awareness and Inclusion Intersectionality Inclusive Policy Development Community Engagement and Outreach Neurodiversity Inclusive Technology and Digital Accessibility Global Diversity and Inclusion Allyship and Advocacy Equity and Social Justice Inclusive Communication Inclusive Recruitment and Retention Employee Resource Groups (ERGs)Anti-Harassment and Anti-Discrimination EDI Metrics and Accountability Conflict Resolution and Mediation Employment Law Equal Employment Opportunity (EEO)Environmental Compliance Social Media and Electronic Communication Trade Compliance Whistleblower Protection Ethical Conduct Wage and Hour Compliance Anti-Bribery and Corruption Workplace Accommodations Intellectual Property Recordkeeping and Documentation Conflict of Interest Workplace Diversity and Inclusion Data Protection and Privacy Workplace Violence Prevention Drug and Alcohol Policies

Management (48)

Marketing Business Strategy Competitive Analysis for Management Strategic Planning SWOT Analysis Corporate Governance Change Management Supply Chain Management Process Optimization Quality Management Inventory Control Project Management

Show all 48 Management subjects

Sales (26)

Consultative Selling Relationship Selling Solution Selling Objection Handling Closing Techniques CRM Strategy and Planning CRM Software Implementation Customer Data Management Customer Service and Support Order Management Retail Selling Techniques Visual Merchandising

Show all 26 Sales subjects

Customer Experience Inventory Management Store Operations Sales Negotiation Sales Pipeline Management Sales Analytics and Reporting Sales Process Optimization Sales Force Automation Sales Metrics and KPIs Sales Training and Enablement Sales Territory Planning Retail Sales Analytics General Sales Cold calling

Communication and Professional Development (42)

Storytelling for Professionals Cross-Cultural Communication Meeting Facilitation Negotiation Skills Feedback and Constructive Criticism Emotional Intelligence in Communication Adapting Communication Styles Effective Email Writing Report Structure and Formatting Document Editing and Proofreading Proposal Writing Skills Social Media and Business Communication

Show all 42 Communication and Professional Development subjects

Legal and Ethical Considerations in Writing Writing for Different Audiences Powerful PowerPoint Presentations Dynamic Presentations Delivery Techniques Interactive Presentation Methods Virtual Presentation Skills Effective Use of Data in Presentations Adapting Presentations for Different Audiences Peer Review and Feedback for Presentations Presentation Skills Building Trust in Professional Relationships Effective Networking Strategies Mentoring and Being Mentored Collaborative Decision-Making Team Building and Communication Managing Difficult Conversations Cultural Competence in the Workplace Building a Personal Brand Effective Prioritisation Techniques Setting and Achieving SMART Goals Proactive Time-Blocking Strategies Task Delegation and Team Productivity Strategic Planning for Time Management Stress Management and Work-Life Balance Utilizing Technology for Productivity Effective Meeting Management Public Speaking Confident Presenting Presentation and Pitch Delivery General Communication and Professional Development

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