General training capacity
Trainer for Hamilton Mercer
About this trainer
Hamilton Mercer provides customer service training and personal development courses aimed at increasing the capability, motivation, and performance of people. Since 2007, they have worked with organizations of all sizes, across various sectors. Their CPD accredited courses cover a wide range of customer service skills for different roles, including professional telephone and email writing skills, complaint handling, and service excellence culture creation. They emphasize practical, focused content that is relevant and applicable to the audience's work environment.
- Experience
- 19 years
- Delivers in
- USA (West Coast)USA (East Coast)USA (Other)AsiaEuropeAustralasiaIndiaUKUAECanada
- Customisation
- Off the shelfSome tailoringFull course design
Subjects
Leadership (7)
Communication and CollaborationDecision AnalysisProblem IdentificationEthical Decision MakingAnalytical ThinkingCreative Problem SolvingRisk Assessment and Mitigation
Management (6)
Team Building and CollaborationDecision-Making and Problem-SolvingEmotional IntelligenceCoaching and MentoringLeadership StylesConflict Resolution
Communication and Professional Development (2)
General Communication and Professional DevelopmentEmotional Intelligence in Communication
Contact for pricing