AAKES Customer Service Consultancy default trainer
Trainer for AAKES Customer Service Consultancy
About this trainer
AAKES specializes in tailored training and coaching for improving customer communication and satisfaction, primarily for technical professionals. The company focuses on enhancing service delivery and customer contentment through personalized feedback and 'customer arenas' that engage key clients. AAKES stands out for its commitment to converting happy employees into brand ambassadors, thus driving customer retention and business growth. The founder, Lars Gootjes, leverages his extensive experience and technical background to bridge communication gaps in technical teams, fostering a more enjoyable and effective customer interaction.
- Experience
- 26 years
- Delivers in
- USA (West Coast)USA (East Coast)USA (Other)AsiaEuropeAustralasiaIndiaUKUAECanada
- Customisation
- Full course design
Subjects
Leadership (12)
EmpathySelf-ManagementConflict Resolution EIConflict Resolution TeamBuilding High-Performing TeamsCommunication and CollaborationSelf-AwarenessTeam DevelopmentSocial AwarenessTrust and Psychological SafetyRelationship managementDecision-Making
Human Resources (5)
Career DevelopmentTraining Needs AnalysisTraining Program DesignPerformance EvaluationLearning Management Systems
Sales (6)
Customer Service and SupportCustomer Data ManagementCRM Strategy and PlanningCRM Software ImplementationSales Pipeline ManagementSales Analytics and Reporting
Communication and Professional Development (18)
Managing Difficult ConversationsMentoring and Being MentoredAdapting Communication StylesConfident PresentingCross-Cultural CommunicationCultural Competence in the WorkplaceBuilding a Personal BrandBuilding Trust in Professional RelationshipsCollaborative Decision-MakingTeam Building and CommunicationStorytelling for ProfessionalsPublic Speaking
Show all 18 Communication and Professional Development subjects
Effective Networking StrategiesNegotiation SkillsEmotional Intelligence in CommunicationMeeting FacilitationFeedback and Constructive CriticismGeneral Communication and Professional Development
training from £500