Articles by The Happy Human Training Co.
3 articles published by the team at The Happy Human Training Co..
3 posts
OtherHandling Tricky Emotions
Customer-facing roles ask a lot of people. Not just in terms of knowledge or skill, but in how they show up - day after day, conversation after conversation. Handling questions, complaints, and emotions with care and professionalism isn’t always easy, especially in moments where others may be frustrated, upset, or not behaving at their best. Never is this more tricky than when the customer is a visitor and our team are custodians of historical items and records that can prove contentious or upsetting.
OtherWhy Senior Leaders Need More Than Training
Senior leaders are navigating environments defined by volatility, complexity and constant change. Yet while the expectations placed on them grow, the support offered often remains stuck in an outdated model – ‘leadership training’ that repeats what leaders already know, without helping them grow the human capabilities needed to apply it.
OtherThe Hidden Human Barriers to High-Performing Teams
Senior leaders everywhere want high-performing teams. They invest in strategy, structure and systems to support them. Yet many teams still underperform, stall under pressure, or never quite reach their potential. The reason is rarely capability. It is almost always something more human.
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